Product Updates

Enjoy enhanced system performance in the Web Push channel! SALESmanago is increasing its Web Push notification throughput to 100 thousand per minute.

Engage your customers with real-time website personalization! We are reducing the External Event processing time to less than 1 second (approximately 16 ms). Use accurate and reliable data without worrying about delays and watch as user satisfaction translates into higher conversion rates.

Enjoy a modern, optimized API infrastructure! We are removing the unsupported API methods: /api/email/messages and /api/email/send. The method: /api/email/sendEmail will remain available.

Enjoy a more intuitive user interface! We are enhancing the Personal Shopping Inbox wizard by reorganizing the settings and refining the text content to provide better guidance.

Identify Contacts who actively engage with your text messages and adjust your communication accordingly! SALESmanago is introducing a new Workflow Condition: Link in text message clicked by Contact, which allows you to check how many times a Contact has clicked links in your text messages within a specified period.

Expand your possibilities and increase your reach with automated WhatsApp campaigns! We are introducing two new Workflow elements that allow you to adjust your communication depending on the Contact’s WhatsApp consent status. Use the Event: WhatsApp consent status changed to opt-in and the Condition: Contact has opt-in status for WhatsApp to create even more personalized automations.

Engage your audience more effectively with action buttons in WhatsApp messages! SALESmanago is expanding its WhatsApp integration via Bird. Previously, only templates of the image and text types were supported. Now, you can also use action buttons (copy code, link, phone) in your messages, with the option to edit the button text.

Map XML Product Feeds quickly and easily, without asking Technical Support for assistance! To create an XML Product Feed in SALESmanago, you need to map the data fields in your XML file to the corresponding SALESmanago data fields. Until now, this process was handled by our Technical Support. Now, we are extending the capabilities of AI Sidekick with XML file mapping, enabling you to easily perform this process on your own.

Enjoy more reliable statistics and gain more accurate insights into your results! SALESmanago is adding the option to filter out bot interactions, including Apple’s Mail Privacy Protection (MPP), in the Email Marketing statistics (OR and CTR). You can find this option in the Email Marketing Settings. Note that this setting affects email statistics displayed across the system, including Email Marketing, Workflows, the Contact Card, Reports, and more.

Easily integrate with WhatsApp via Bird and take full advantage of this modern communication channel! SALESmanago is introducing a new version of the WhatsApp integration, based on the latest version of the Bird platform. The new integration meets all technical requirements and offers new options.

Boost your efficiency with easy Preference Center management! Enjoy a new, more intuitive interface for the Preference Center wizard! We are transforming the Preference Center into a user-friendly, no-code solution in terms of both configuration and management. Additionally, the Preference Center wizard has been redesigned for a better user experience.

Engage your customers with compelling text content and high-quality visuals! Provide excellent service to your website visitors by shortening the response time in Live Chat! Target Contacts through the most effective channels for maximum results! SALESmanago is introducing AI Sidekick—a new support tool based on artificial intelligence and integrated into a number of SALESmanago features. You can ask it for help when creating emails, text messages, and Web Push notifications, or when communicating with website visitors via the SALESmanago Live Chat. Moreover, it allows you to optimize your Workflow processes and Contact segmentation by automatically selecting the most effective channel for individual Contacts.

Leverage your data to reach the right audience at the right time! Engage your Contacts and encourage them to return to your store! SALESmanago is adding two new Workflow Events designed specifically for use in combination with Product Collections. The Events: Product price dropped and Product is back in stock allow you to trigger a Workflow based on changes in your Product Catalog and notify these changes to those Contacts who may find this news interesting.

Send personalized transactional messages in real time and make sure that your time-sensitive communications are always delivered on time! SALESmanago is introducing an API method for sending transactional text messages, for example, to confirm a purchase or payment. In the Mobile Marketing module, dedicated tabs for transactional messages have been added to Sent messages and Templates.

Enjoy greater flexibility when creating Contact segments! SALESmanago is adding a number of dynamic time ranges to the Contact filter: Filtering by date. Before, it was only possible to select a specific date range. Now, you can choose from a variety of options, such as today, within last 7 days or less than (X) days ago.

Save time and effort by sharing Workflows and email templates between different SALESmanago accounts! Up till now, it has been possible to share (copy) Workflow processes between connected SALESmanago accounts. Now, we are extending this option to email templates.

Follow the latest trends with the TikTok integration and grow your revenue by leveraging Contact data collected in SALESmanago! SALESmanago is introducing a new version of Facebook and Google Ads integrations, in addition to implementing a new integration with TikTok. All these integrations are now available in a single place (Menu → Audiences → Social Media → Ad audiences). Both the integration process and the creation and management of ad audiences is now very similar for all these integrations.

Make the most of the Google Ads integration with SALESmanago! SALESmanago is improving its integration with Google Ads to adjust it to recent changes implemented by Google. The new integration offers a more efficient mechanism for synchronizing Contacts.

Find the best time to reach your Contacts! SALESmanago is introducing a new option for the Workflow element Wait. The new option, Wait for average time between orders, allows you to reach your Contacts when they are most likely to place an order.

Enhance your conversion rates by targeting anonymous visitors and measure your effectiveness by analyzing their activity! SALESmanago is introducing a new feature: WebFlow, which allows you to effortlessly build Automation Processes closely related to your website. The feature includes Spotlight functionalities, enabling you to automate your responses for both monitored Contacts and anonymous visitors.

Benefit from another method for obtaining recommendation data and freely customize product listing! We are adding an API method for the batch retrieval of collaborative filtering recommendations.

Evaluate how effectively SALESmanago has been supporting your marketing efforts and see what you can expect in the future! In this new section added to the Main Dashboard, you can see the revenue generated for your e-store through SALESmanago over a specific period, as well as a prediction for the upcoming equivalent period. The Added Value is calculated based on a time decay attribution model, one of the most accurate revenue attribution models, which assigns different values to subsequent touchpoints.

Ensure that your sender account complies with all regulations! To protect the deliverability rates of our customers, we are introducing SPF, DKIM, and DMARC validation for new sender accounts. Sender accounts that do not have these required email authentication protocols cannot be used to send emails to more than 1,000 Contacts.

Enjoy an improved UI for Contact segmentation! We are significantly improving the Contact filter: filtering by number of emails, which has now been renamed filtering by activity in Email Marketing channel. Now, when filtering Contacts by email-related activity, you can define a time range of up to 2 years and decide between the AND & OR connectors for more precise targeting. Moreover, besides email opened, email clicked, and email sent, you can also use a new activity type: Sending status, which allows you to filter Contacts based on the sending status of a specific mailing. Additionally, we are implementing a new, refreshed design for the following Contact filters: filtering by Key Information, filtering by standard detail(s), filtering by tag(s), filtering by tag scoring, filtering by consent status, and filtering by visit (Spotlight).

Enjoy a more user-friendly interface and intuitive navigation across the system! Save time and quickly move around SALESmanago! We are introducing a new, improved menu, with all functionalities divided into 6 main categories. Additionally, we are introducing a search box at the top of the screen, which allows you to easily find both features and Contacts. For now, the new menu is available under the "New menu" switch, and you still have the option to go back to the old navigation system.

Cancel an ongoing mailing without applying the Emergency Email Brake (and without preventing other emails from being sent)! Previously, to prevent unwanted emails from an ongoing mailing from being sent, you had to use the Emergency Email Brake or ask our Support for help. Now, SALESmanago allows you to cancel an entire ongoing mailing on your own, from the Email Marketing module.

Gain even more control over your Workflow campaigns! Previously, you could schedule a Workflow to be activated and deactivated on specific dates. Now, you can also specify the times.

Enjoy a modern look and a unified user experience! We are refreshing the overall design for the following Contact filters: Filtering by consent status, Filtering by Contact scoring, and Filtering by email address domain.

Generate RFM reports for individual e-stores and enjoy enhanced analytical capabilities! Previously, Contacts included in RFM reports could only be selected (filtered) based on tags. Now, you can also narrow your selection to Contacts that have made a purchase in a specific e-store.

Target anonymous visitors with dynamic product recommendations and boost your conversions! We are enhancing the Spotlight feature by introducing dynamic product recommendations in Web Push notifications intended for anonymous visitors. The dynamic recommendations are based on the Recently viewed products scenario.

Make sure that you follow all applicable regulations! We are adding a message box at the top of the Google Ads screen to inform you about the new user data processing policy, according to which only Contacts who have agreed to receive personalized ads can be included in a Google Ads group. The message also includes instructions for updating your existing groups or creating new ones.

Enjoy more comprehensive and intuitive customer support! Recently, we have introduced the option to schedule a consultation with a Support or Success specialist through a special panel on the SALESmanago platform. Now, you can also directly schedule a meeting with your individual Customer Success Manager (available for Customers who have an individual CSM assigned to them).

Enjoy more precise and intuitive Contact targeting! We are further enhancing the following Contact filters: filtering by dictionary detail(s), filtering by Workflow status, filtering by number of emails, and filtering by most effective channel. We are refreshing the overall design, adding new operators, and you can also choose whether the data selected will be connected based on the AND or OR logic.

Display personalized, visit-based recommendations to both monitored Contacts and anonymous visitors! Previously, you could use API recommendation scenarios for monitored Contacts only. Now, you can use the Last Viewed scenario for anonymous visitors as well!

Focus on modern, fully supported modules and features! We are removing the outdated Event Center module from the system to make space for modern features. Note that this change has nothing to do with External Events, such as CART or PURCHASE.

Make sure that your emails look good in both light and dark modes in Gmail inboxes! We are adding a new preview option for the Email Design Studio: dark mode for Gmail. Now, you can see what your emails look like not only on different devices (desktop, tablet, and mobile), but also depending on the background mode (light/dark).

Enjoy an up-to-date integration with Bird and WhatsApp! We are introducing an integration with the new Bird platform, through which SALESmanago can be integrated with the WhatsApp messaging service. The integration with the old Bird platform remains available.

Use a new, simple method to verify coupon code validity! We are implementing an API method for verifying the validity of coupon codes generated in SALESmanago before they are applied during the purchase process, at the checkout stage.

Enjoy more precise and intuitive Contact targeting! We are enhancing the Contact filter: filtering by External Events by refreshing the overall design and adding intuitive new operators and dynamic time ranges. Additionally, now you can choose whether Event data will be connected based on the AND or OR logic. Moreover, we are introducing a new Contact selector: Email marked as spam, which allows you to pick or exclude Contacts who marked your emails as spam, for example, to exclude them from mass mailings or send them NPS surveys.

Segment Contacts based on their preferences and target them with perfectly matched recommendations! We are introducing a new feature: Product Collections, which allows you to store information about products associated with individual Contacts. You can use Product Collections in Contact segmentation, Workflows, Recommendation Frames, and the Email Design Studio. You can also view the contents of different Product Collections directly on individual Contact Cards. Use this new feature to create highly-personalized campaigns, build genuine customer intimacy, and increase your conversions!

Enjoy a more modern and user-friendly interface for the Email Design Studio! The refreshed look features a new top bar and improved selection components.

Take advantage of modern technology! We have combined the old Mobile Marketing module with the new, improved module to provide our Customers with the best user experience. From now on, users of the old Mobile Marketing module can access all features from the new Mobile Marketing module only. Additionally, we have improved the UI of the new module to make it more intuitive.

Export Contacts and External Events quickly and easily! We are enhancing the Contact and External Event export feature by upgrading the technology behind it, refreshing the general layout, and introducing a new option that allows you to conveniently select standard and dictionary details for export.

We have optimized the HTML code of emails created in the Email Design Studio to reduce their size – now, you can be certain that your Contacts can immediately see the majority of your email content in Gmail inboxes. Additionally, we have added the option to specify the language of your email to make your message more trustworthy to anti-spam filters. Last but not least, we have enhanced the appearance of social media icons, standard icons, and stars. Rest assured that your emails look great on all screens!

Use SALESmanago’s cutting-edge email designer to create attractive subscription confirmation emails with appealing opt-in links! With the new widgets, you can add an opt-in link in the form of text or a button. Enjoy the capabilities of the Email Design Studio when creating all types of emails, and ensure consistent branding by using the same widgets and styles in all your emails!

Save time and easily find what you need when creating Workflows! We are enhancing the element lists in the Workflow creator by organizing them into categories. Moreover, now you can see all elements available in the Workflow creator, also those that are currently unavailable in your plan, along with the option to easily request an upgrade. Additionally, we are introducing a new Workflow Condition: Contact used specific browser, which allows you to adjust your campaigns to the different browsers used by your audience.

Follow our guidance and make sure that your email deliverability is not affected by the new Gmail and Yahoo requirements! As these two major email clients are introducing stricter protection measures, we have provided instructions for implementing the now required SPF, DKIM, and DMARC protocols. Additionally, we have adjusted our email sending mechanism by adding the option to exclude @gmail.com and @yahoo.com addresses from the list of recipients, to help you protect your deliverability rate if your account still needs to be adapted to the new policies.

Configure your Workflows in advance and enjoy even more automated campaigns! We have added the option to specify the date and time when a ready Workflow should be activated and deactivated. Additionally, we introduced two new Workflow Conditions: Contact used specific operating system and Contact used specific device type, so that you can target your Contacts even more precisely. Last but not least, we have merged several Conditions into one: Contact has basic information, to make our Workflow feature even more user-friendly.

Enjoy more consistency and broader capabilities in the Email Design Studio! With the improved mechanism for adding UTM parameters to emails' HTML code, you can benefit from consistent and accurate campaign analytics. Moreover, now you can include thumbnails for YouTube Shorts in your emails. Another great addition are two new product selection scenarios for the Dynamic Product Block: products from selected category and products from selected brand. Recommend products and brands of your choice and drive your sales in the right direction!

Enjoy more capabilities for using data collected in the Preference Center! SALESmanago is introducing a new Contact filter: Filtering by Key Information. You can filter Contacts by up to 10 Key Information items at the same time, combining them using either the AND or OR logic.

Adjust the opening and closing behavior of the Live Chat window with the enhanced Frontend API for Live Chat! Use JavaScript to configure, e.g., the display of terms of service before the Live Chat window is opened, or the display of a satisfaction survey when the window is closed.

Enjoy an improved user interface for the Manage Contacts panel! Managing your Contacts has never been so easy and intuitive.

Enjoy flexible and precise segmentation with improved filtering by dictionary details! Use up to 3 dictionary details as your filtering criteria, specify the required values using new operators, and decide whether Contacts need to have all (AND) or any one (OR) of the dictionary details to be selected.

Personalize Workflow processes for your Contacts and gain deeper insight into your automated campaigns! Now, with the new Workflow element – Data Genius: Most effective channel – you can compare the effectiveness of different channels for individual Contacts and select the one most likely to yield results. Furthermore, the Wait element has been enhanced, allowing you to specify a particular time of day at which Contacts will advance to the next stage of your Workflow. Additionally, the counting mechanism for Workflows has been upgraded to provide even more accurate analytics. Last but not least, when viewing the analytics for individual Workflow processes, you now have the option to select a specific date range for which you want to display data.

Benefit from enhanced Email Design Studio tailored to your needs and expectations! Now, when generating HTML code for your emails, you can decide whether you want to add UTM parameters to links and thus overwrite previously added UTM parameters with those defined in SALESmanago. Additionally, now, if you click Undo or Redo in the Email Design Studio, you will no longer be taken to the top of the screen, so you will not need to scroll down to your previous position.

Decide which of your emails are the most important and should be sent before others. Visit the new Settings tab in the Email Marketing feature and define priority levels for various email types (API, Birthday, Automation Processes, Periodic, Mass emails, A/B tests) to ensure that your critical communications always receive priority treatment.

Enjoy easy collaboration with your team members and more flexibility in long-term campaigns! We are enhancing the Unified Workflow Console with the option to tag other SALESmanago users in Sticky Notes. Moreover, the maximum interval between the launches of a Workflow process for the same Contact has been extended from 240 to 365 days.

Gain greater control over your coupons! Previously, coupon codes assigned to emails that failed to be sent were deemed used and lost. Now, unsent coupons automatically return to the coupon pool and can be re-assigned to other emails.

Enjoy a more intuitive design and improve your deliverability with the upgraded Email Marketing feature! We are moving all settings related to Email Marketing to a single tab (Menu -> Email Marketing -> Settings) to facilitate their management. Also, as part of this improvement, we are adding the option to define your own bank holidays. Moreover, now you can attach a plain (text only) version to emails created in the HTML and Freemarker creators.

Personalize your communication and enhance customer experience! Now you can automatically adjust the email sending time for individual Contacts based on zero-party data collected in the Customer Preference Center. Expect more extensions to the Preference Center in the near future!

Boost engagement and conversion rates with new Segmentation possibilites! We are introducing two new filters: filtering by operating system and filtering by most effective channel. The latter is the first enhancement in a series labelled Data Genius. This powerful, data-based feature will allow you to make the most of your Contact data! Additionally, we are improving the filter: filtering by scoring by adding advanced operators.

Enjoy more flexibility in the design of your emails! We are adding the option to provide a plain (text only) version of your email created in the Email Design Studio, to make sure that your emails are supported by all email clients and adjusted to different customer needs. Moreover, the user interface of our world-class email creator is becoming even more intuitive: now you can leave the Email Design Studio without confirmation if the email you are creating or editing has already been autosaved.

Achieve more with the enhanced capabilities of the Unified Workflow Console! Enjoy easier team cooperation with the improved Sticky Notes, which can now contain hyperlinks. To further improve user experience in the Workflow creator, we are adding the options to undo or redo your actions. To provide you with even more insightful Workflow analytics, we are adding progress bars for all individual Workflow elements – now you can see what percentage of Contacts followed the different paths and reached particular stages of your Workflow. Moreover, the Workflow Action: Send text message to Contact has been upgraded: now you can choose the sender name for your text messages. Last but not least, we have added the option to download a visual model of a Workflow as a JPG file. Such high quality images can be used, for example, in reports or presentations.

Segment Contacts even more precisely and tailor your campaigns to the specificities of different browsers and devices! We are introducing new Contact filters: filtering by device and filtering by browser. Additionally, we are improving two other filters – filtering by details and filtering by tag scoring – by adding new operators.

Provide a better customer experience with enhanced Live Chat possibilities! Use our state-of-the-art AI Studio in Live Chat to receive three ready-to-send suggestions generated by ChatGPT. Additionally, we are introducting a Frontend API for Live Chat, to enable you to freely customize the opening and closing options for the Live Chat window.

Smoothly communicate and collaborate with your team! We are enhancing the Unified Workflow Console with the ability to add Sticky Notes directly on the board. This unique solution, first of its kind, can be used by all account users to conveniently provide explanations or ask questions about Workflow processes.

Enjoy enhanced capabilities in the new Unified Workflow Console! Now you can assign tags to Workflow processes to easily identify them and keep your Workflow List organized. Additionally, we have improved user experience for macOS users by adding new keyboard shortcuts and tips in the Unified Workflow Console.

Reach the right audiences and avoid sending the same email to the same Contact twice! We are introducing a new Workflow Condition: Email sent to Contact, which allows you to determine whether any email or a specific email has been sent to a Contact. Build more elaborate Workflows that cater to your business needs. Combine the new element with other Conditions: Contact opened email and Contact clicked on link in email to get the full picture of Contact activity in the Email Marketing channel.

Make your work easier by accessing Google Analytics data in SALESmanago! Take advantage of the new version of our Google Analytics integration, remodeled to comply with Google's updated requirements.

Save time and make your work with the Email Design Studio even easier! We are enhancing our best-in-class email designer by adding the capability to save multiple sections as a single element in the Library. For instance, you can save an entire header or footer as one Library element.

Enjoy more precise Contact filtering and targeting! Use the new Contact filter: Filtering by Workflow status to select Contacts that are currently in the midst of a specific Workflow process (In progress) or who have completed this process (Completed).

Adjust the number and frequency of Workflow launches to your business strategy! With the new options in the Unified Workflow Console, you can decide how many times a Workflow can be triggered for a single Contact and specify the minimum interval between launches.

Enjoy improved user experience on your website! The SALESmanago Monitoring Code has been upgraded with the Web Element Display Engine, which is responsible for displaying elements such as Live Chat, pop-ups, contact forms, the Social Proof Widget, and Recommendation Frames on your website. The loading time for these and other components has been reduced by 50%, while the average RPS (requests per second) has surged from 80 to 1500. This will translate into enhanced user experience and elevated website ratings.

Filter Contacts even more precisely and benefit from increased personalization capabilities! Now you can select Contacts who opted in or out (for Email Marketing or Mobile Marketing) within a specific time range.

Strengthen your brand identity and create more interactive emails! The Email Design Studio has seen a range of improvements, most notably the addition of a new feature: Custom Fonts, which allows you to use non-standard fonts in your messages. Furthermore, we have introduced the capability to use images as section backgrounds; to save multiple sections as one element in the Library; and to attach a link to the Countdown timer.

Enjoy accelerated email processing! SALESmanago has optimized the Best-Sending-Time mechanism for dispatching emails based on Contacts’ activity (email opens and click-throughs). Preliminary tests indicate that the sending process has been accelerated 30 times!

Refine your Automation Processes with a new Condition: Contact has email address with specific domain. Enhance your filtering and targeting capabilities and send messages tailored to the peculiarities of different email clients.

Enjoy comprehensive capabilities for filtering Contacts based on transactions and other External Events. Now you can select Contacts based on all External Event data fields, such as Date, Value, and Products.

Streamline your marketing processes, increase sales, and drive revenue growth with SALESmanago’s new Workflow creator. Effortlessly engage customers with personalized messages, targeted offers, and automated follow-ups. Increase conversions through cart abandonment recovery and cross-selling opportunities. Maximize customer loyalty with effective program management. Experience the power of automation integrated with CDP to unlock your eCommerce potential.

Introducing a new Email Design Studio widget: the Countdown! Make your emails even more interesting. Create a sense of urgency or expectation among your audience and expand your personalization capabilities with the dynamic countdown option.

Now the Email Design Studio has been enhanced with the option to include a TikTok thumbnail in your emails. Make the most of SALESmanago’s new email creator and effectively engage your audience with video content.

SALESmanago’s new email creator, the Email Design Studio, now offers a catalog of ready-made email templates that can help you save time and effort. Just select a template and fill it with your own content. The templates can be freely modified to suit your individual needs. Get inspired – and enjoy a quicker start with the Email Design Studio.

To ensure a more secure platform and prevent unintended modifications, we have implemented a change to lock the ability to edit the account owner's email address from the user interface level. This change eliminates integration problems and enhances platform safety. For any necessary modifications, please contact our Customer Service.

Introducing head section customization! Enhance your emails with custom scripts in the head section. Access over 20 Gmail snippets and enjoy full customization capabilities. Elevate your email campaigns with personalized and interactive content. Check it now and start building engaging email experiences.

Introducing Optimized Statistics Loading in Mobile Marketing! Experience super-fast statistics generation, reduced from 3 minutes to just 34 milliseconds. Enjoy improved performance and a smoother user experience. Real-time performance checks for SMS campaigns sent within the last hour. Delight in faster insights and happier customers.

Introducing AI Studio Images! Generate endless image variations with DALL-E 2 integration. Streamline image generation, say goodbye to manual editing, and create stunning visuals effortlessly. Generate color palettes for professional, coherent designs. Save time and focus on your business while AI Studio Images takes care of captivating visuals.

Experience 10x faster Contact processing when segmenting your database. All 13 advanced filters now work smoothly without timeouts. Enjoy streamlined segmentation and efficient contact management. Maximize productivity with SALESmanago's improved speed and reliability.

AI Studio now offers interactive scenarios with two new tools: Rate my email and Suggest a headline. SALESmanago is becoming an even more AI-driven platform, meeting market demands. Enjoy the ability to effortlessly suggest subject lines and receive general tips for email improvement. Enhance your email marketing with AI-powered insights.

Now you can select products from different Catalogs or Feeds, expanding your options for personalized recommendations. Empower your agents with diverse product choices and elevate your Live Chat experience. Engage customers with the perfect products across multiple sources.

Introducing Enhanced Recommendation Scenarios in Email Design Studio! Expand your options with AI-powered recommendations: Collaborative Filtering, Most frequently visited together, Most frequently bought together, Mixed Statistics with Weight, and Most frequently bought after visiting other. Use the same powerful scenarios as in Workflows/Automation Rules for personalized email campaigns. Elevate your marketing efforts today!

We've been giving our customers two versions of Mobile Marketing module for a long time, but now it's time to retire the old one and switch to the new version. This way, we can make sure users get the maximum benefits out of the new module, plus new features that weren't available before.

At SALESmanago, we make data transfer easy! It doesn't matter if you're importing Contacts, using Contact Cards, taking advantage of our ready-made integrations, or accessing our Backend API – we've got you covered. Unleash the power of SALESmanago and make data transfer a breeze!

Push the boundaries of where true engagement and customer intimacy happen with the new Email Design Studio for eCommerce. Get more conversions and collect Zero-Party Data using this unique mobile-first, state-of-the-art email designer.

Ready for a much cleaner and easier-to-manage tag list? We've just implemented a restriction that requires tags to be at least 3 characters long. But don't worry, our search engine still takes into account shorter tags that were used before this new rule!

Turn raw data into a fully functional contact database on your first attempt using error-proof guidance. Focus on proper onboarding to the platform and gain independence from IT.

Deleting dictionary details? Don't worry - we've got you covered! Whenever you remove something, we'll make sure to give you a heads up that any Automation Rules or Workflows using the detail may be impacted - so you can prevent any disruption to important processes.

Use the first Customer Engagement Platform offering an innovative email designer integrated with ChatGPT technology. With generative AI, you can create more engaging content and campaigns to increase customer intimacy.

Can't bear the thought of sending an incomplete email? With Emergency Email Brake, you don't have to worry about sending a foul message to your contacts - stop it in its tracks at the press of a button and make sure all the pieces are in place!

Say goodbye to deleted contacts bogging down your dynamic segment calculations and predictive analytics! Plus, when you look at the eCommerce funnel, Contacts shopping activity analysis, and Unique buyers charts, you can be sure that the numbers you see are as accurate as can be!

Want to know how many people are actually engaging with your automated emails? We've got you covered - our data export now includes a column containing the number of unique openings and clicks for each contact! Keep track of your success like never before!

We've given the contacts and ext events export panel a fresh look to fit with the latest app version. Now, exports show up as an easy-to-follow list, so you won't miss a beat!

Introducing a new add-on to double opt-in: now you can set a default email! Don't worry if a customer doesn't specify their preferred language: our default email setting will take care of it.

Introducing a new way to activate workflows and rules - with just a simple email consent change on the contact card, you can get those workflows and rules up and running!

Say goodbye to the noise! No more multiple rating types to sift through - now you can filter by one rating type, creating a much cleaner and simpler experience.

We've made it impossible to enter any prohibited characters into the Email section of the Live Chat form. Plus, we've added three new fonts to the Live Chat - Ubuntu, Inder, and Aleo - so customers can now spruce up their Live Chat conversations!

Achieve your marketing goals with the only workflow library with Workflow Generator, made by e-commerce specialists working with brands like Starbucks, Lacoste, KFC, New Balance, and Victoria’s Secret.

Maximize your marketing impact and become your CEO’s trusted revenue partner with the new eCommerce Dashboard. Bridge your e-commerce platform data and marketing data in real time. Identify hot areas at a glance and get a better grip on business activities.

Spark your customers' imaginations. Show them promotional prices next to the crossed-out regular price in the Personal Shopping Inbox. Increase conversions and speed up the purchase decision.

Match the bulk email's timing even better. Respect the recipient's time zone in both web push notifications and SMS. Send messages to reach recipients when they are active and increase the OR.

With major changes to the processing of contact management orders and the calculation of dynamic segments, we have significantly improved the engine's performance, even with multiple processes started at the same time. From now on, processes will be executed simultaneously.

Match the bulk email's timing even better. Respect the recipient's time zone in both regular mailings and A/B testing. Send messages to reach recipient when active and increase the OR.

Streamline your work on multiple accounts. No more manually creating separate workflows on each account. From now on, you can easily transfer the structure between multi-store accounts.

We tidied up the email-sending screen. This makes it much easier for you to add settings such as instant or scheduled sending. From now on, you'll go to edit the message with one click if you want to correct something before clicking send.

You no longer need to create FreeMarker emails based on an HTML template with the appropriate checkbox checked. Now you will find all the options for creating emails in SALESmanago in one convenient view, and you can easily choose the one you want to use.

We have made it easier to make changes to the contact management mechanisms. From now on, when you delete a contact, it will be deleted immediately, without any delay. So if you want to add a new contact with the same email address immediately after cleaning the database, you will see a completely new contact in the list.

SALESmanago is an excellent tool for omnichannel communication, as proven (again!) by our two latest integrations. Now you can operate the Telia and OctaPush gateways via SALESmanago. The list of SMS gateways integrated with our platform has just grown to 70!

The latest improvements have made Workflows even more user-friendly! From now on:

• you can quickly find events, conditions and actions – due to the improved search engine that supports synonyms;
• you can easily find an existing Workflow – just use the new, intelligent search engine;
• you don’t need to worry about your work getting lost – thanks to the new autosave function. Now your activities are saved on an ongoing basis, allowing you to resume editing wherever you left off.

Do you have a mobile app created using the Flutter framework? Now you can integrate it with the SALESmanago platform! Enhance your analytics with data from your application and save time by handling notifications via SALESmanago.

Now you can make your work easier by personalizing your List of Contacts. Display only that Contact information which is the most relevant to you.

The Live Chat Wizard has undergone a profound metamorphosis! The new version, simplified and enriched with a bunch of functions, is much more user-friendly.

Our new feature is an advanced alternative to XML feeds. Upload your product data through a system that works in near real-time. Run even more accurate shopping analyses and even better segmentation based on shopping behaviors. Upload your updated product data quickly and easily, and recommend only those products that are currently available.

BaseLinker is a modern platform that allows you to manage sales in popular marketplaces such as Amazon, eBay, Google Shopping, Etsy, and Allegro. Our latest integration allows you to enrich Contact information with transactional data and create advanced segments based on transaction sources. Use data from marketplace platforms to create advanced omnichannel campaigns and display better recommendations.

BigCommerce is a popular eCommerce platform that allows you to create and manage multiple storefronts within a special dashboard.

Contact management via SALESmanago has just become even easier as the number of marketing consent statuses used in Workflows and Automation Rules has been increased from two to three.
The new consent status – "Not confirmed" – is assigned if a contact has filled out a form but has not
given their consent. The new status is visible on the contact card and can be used in automation processes as a basis for personalized omnichannel communication.

Power your SALESmanago with data from already-implemented tools and maximize your productivity through seamless integrations. The Integration Center streamlines integration processes while greatly lightening the workload involved in exploiting the potential of particular integrations. The feature includes a modern library of integrable tools.

Use ad networks to reach people who have visited your site and left without making a purchase, as well as those who have never visited your website but are identified as lookalike audiences. Run targeted campaigns to automatically deliver perfectly matched ads enhanced with advanced AI algorithms.

Use chat data to automate your campaigns – our new integration with LiveChatInc allows you to send information about contacts and conversations to SALESmanago.

The improved Custom Modal Designer widget allows the creation of advanced forms of a complex structure. Now you can divide your form into columns and decide what data fields each of them will contain.

Switch between multiple accounts without logging out and access all content from one place. All you need to do is log in to each account within our application. Simple and convenient.

Spare yourself some time and effort: from now on, you can log in to SALESmanago not only via Google or LinkedIn, but also via your Microsoft account.

Deactivate campaigns in Workflow using one of the three scenarios that will help you plan your further activities. You can decide whether the system will complete the started processes, pause them until the restart, or move contacts to the final stage of the campaign.

From now on, you can use dictionary details to expand automation processes with the new event, condition, and action. This additional information from the Contact Card, based on date or number, lets you create more advanced and precise automated campaigns.

Discover the needs and desires of your prospects and clients with the Customer Preference Center—an essential eCommerce tool that makes your customers feel like they’re being heard. Increase your sales and build a stronger, longer-lasting relation based on consent and mutual respect. Use it to collect zero-party data that is instantly actionable. Put it to good use building automated marketing processes as well as setting up fully personalized communication flow with these customers.

Improve the appearance of the Live Chat bubble on your website and set the icon with a number of pending conversations. Thanks to that, you will encourage a user to expand the chat window during the visit.

Business dashboards have been enriched with useful information about Revenue Attribution panels. Tooltips prepared by our specialists will make it easy to understand how all revenue is counted, and also help you analyze your campaigns in terms of increasing sales.

As part of the two API methods for adding or modifying contacts (api/contact/batchupsert and api/contact/batchupsertv2), it is possible to send information about consents that will appear on the Contact Card.

The refreshed look of the SALESmanago system has been enriched with a new footer, matching the style of the entire interface.

The improved action allows you to send a message after abandoned cart to contacts with opt-out status and remind about unfinished transaction. Please contact Customer Success to activate this option.

After selecting the “computer and smartphone” option in Custom Modal Designer, you can edit the pop-up design and display details separately for desktop and mobile devices. It allows adjusting creations to your contacts even better.

Now you can analyze interactions also in your Google Analytics account. Add tracking UTM parameters to the Pop-up with image wizard and start collecting additional data points.

Now you can analyze interactions with created elements also in your Google Analytics account. Add tracking UTM parameters to the pop-ups created in Custom Modal Designer and start collecting additional data points.

The improved API method of activity tracking (api/contact/recentActivity) now returns the same contact ID as it appears on Contact Card.

Automated SALESmanago Mobile Push notifications are enhanced with personalization capabilities. You can customize each message by using information pulled from a CDP Contact Card.

The SALESmanago redesigned interface uses an innovative approach to information architecture. The new menu with a convenient search box allows for quick and intuitive navigation through the system. Together with quick links, they give you access to 650+ features in maximally two clicks.

The new element of dynamic segments allows you to create contact groups based on visits information. Select the type of visit, specify its details or date to organize the customer base, and use it for automation processes.

The improved image widget allows you to modify the graphics by scaling and stretching. The ability to resize graphics gives you more creative space while making pop-ups.

From now on, in the action “Send dynamic email using a scenario”, you can choose one of five AI recommendation scenarios. This will allow you to find customers with a highly personalized, attention-grabbing offer.

With the “On every view”, “Every X views”, and “From X to Y views” display options in the Personal Shopping Inbox you can precisely define the frequency of communication with users visiting your website.

In the analytics of the pop-ups made with the Custom Modal Designer, you can see the statistics for displayed, submitted, and clicked messages. Check the effectiveness of individual creations on an ongoing basis.

The refreshed preview not only allows you to use the wizard intuitively but also makes it easier to understand the individual elements of your pop-ups. Move, copy, and delete widgets or structures freely and control the project design at each stage.

Creating more advanced campaigns with new time defining options:

• Wait until—with the possibility of choosing a specific date and time;
• Wait for a specific day—with the possibility of choosing a specific day of the week or month with additional possibility of choosing the last day of the month (if option "day of month" is selected).

Enabling new SMS gateway integration. Libonet is a popular SMS service
provider in Lithuania.

Running the rules and workflows for selected segments from the segments list in Customer Segmentation Center.

New checkbox in Personal Shopping Inbox—"After closing don't show again".

SMS sent from Rules and Workflow receive the name of the corresponding messages.

Extending the Express Forms wizard by selecting which field is mandatory.

Simplified, refreshed, and advanced settings view in the last step.

Possibility of linking the button and adding more advanced settings in CMD.

Mobile Marketing Dashboard extended with information about clicks and a list of contacts who clicked on the message.
Information in the Contact Card about the openings and clicks of Mobile Marketing.

Preparing campaigns starting with the event "Contact has been added to SMS subscription."

Workflow library contains around 20 predefined advanced and basic workflow templates that customers can use to create their own comprehensive, multi-channel campaigns. These templates were created by our best Marketing Automation Specialists. They used their knowledge and experience gained in cooperation with the best clients. Workflow Library is a great starting point for all our customers who want to begin
their marketing automation journey.

Added an API method that allows you to send mass Web Push notifications to all users or to those who have been assigned specific tags through segmentation.

Enabling new SMS gateway integration. MTarget is developed gateway with an international presence through different activities in Europe and Africa

Choosing which tags appear on the "Tags with the most contacts" tab on CDP analytics dashboard.

Preview the value of the coupon not only for regular SMS sending but also for test SMS.

Preview the size of the pop-up in CMD.

Changing a font type in the text input field after changing the font type in the widget with form.

Users logged in to chat can see the number of pending conversations in the chat address bar.

Editing consent link color from the list of consents, Pop-up Express, and Custom Modal Design.

New, more clear and intuitive Lead Generation interface.

Choosing one of the three formats of displaying prices in the Recommendation Frames wizard:

• XX;
• XX.X;
• XX, XX.

Removing an exemplary shipping domain from the preview of Web Push notifications, so that it does not suggest it is an external link.

Replacing default texts from the Web Push notification wizard into placeholders.

Right-to-left text option in Web Push consent forms useful for text read from right to left.

Export of properties in API method contact/export/data.

We’ve developed changes in the Custom Audience Creator:

• New forms
• Standard contact selector
• No opt-out url field
• Withdrawal of possibility to create automation rules via creator

Rounding off the displayed data on dashboards to two decimal places.

Creating segments directly from the CDP dashboard, thanks to a special button.

Possibility of using short link in a text message sent by WhatsApp.

Defining additional information about transactions in the Dynamic Segment.

Sending invitations to contacts via WhatsApp using Automation Rules or workflow by selecting the action "Send WhatsApp invitation."

New option in the Reports section: news recommendation.
Possibility of subscribing to the weekly newsletter with business insights.

Setting the time when the email is to be sent via Automation Rules or Workflow.

Monitoring websites and applications created in SPA technology. It is particularly important due to the growing popularity of this technology and the
pressure on the convenience of mobile users.

Selecting tags by first starring them and then arranging them; starred tags appear
at the top of the list.

Planned email preview directly in the calendar.

Getting additional data about a contact with the "Ask Google" feature, that allows finding information about the contact in a Google search by clicking the name on the contact card.

More options with the details in the Recommendation Box.

Displaying pop-ups for contacts who have opt-out status in CMD.

Displaying information about the changes, new events, webinars, blog entries,
etc., directly in the system.

Analyze the growth of your contacts’ database and how your forms perform. Get access to all information about the best source of contact acquisition.
Compare which forms acquire the most valuable contacts. Improvement.

Redefine the experience of your online store with One-to-One Messaging, Wish Lists, Special Offers, and Recommendations. As Econsultancy reminds us, 93% of companies saw a rise in conversion rates after implementing personalization. It’s little wonder then that companies are looking for different ways and cutting-edge technologies to deliver website content. Personal Shopping Inbox is an innovative solution that allows you to achieve the level of personalization and shopping experience in your online store that has never been seen before.

Preview of a linked text fragment in a message sent via Live Chat.

Permanently selecting the preview color of the background
in the text field, doing away with the need to select it every time when editing text in Email Designer.

Expanding and viewing all simultaneously sent Web Push notifications

Possibility of adding your own GA parameters in Web Push notifications
for tracking in Google Analytics.

Possibility of adding opt-out link from receiving SMSes in the SMS message.

Engage customers with Web Push Notifications 2.0: One to one, AI-rich content, no code, multi-language, and fully CDP driven. According to Gravitec, Push notifications can bring you an ROI of up to 2200% and increase your daily traffic by up to 25%. Web Push Notifications are fast, versatile, and dynamic and can extend the brand’s reach.

AI, no-code Hyper Segmentation goes beyond traditional segmentation with real-time high propensity, churn customer identification and one click availability across all execution channels. As Campaign Monitor reminds us, segmented campaigns can lead to a 760% increase in revenue. What’s more, segmentation makes companies 130% more likely to research the motivations of their buyers and 60% more likely to understand their fears and challenges, which leads to exceeding companies’ lead generation and revenue goals.
Hyper Segmentation takes this game to a whole new level by adopting no-code, AI-driven solutions to bring even more marketing ROI.

Extension of Recommendation Frames with a new scenario that allows
the displaying of products from the indicated category. This scenario supports the cross-selling mechanism
and allows to increase the value of shopping carts.

New design of the login screen. Extending the "What's new" section by dividing it into five categories to help find interesting news, information about events, and new
functionalities and improvements.

Possibility of displaying social proof on specific subpages.

AI-driven Marketing Insights that deliver data-driven actionable tips and insights for marketers which helps to accelerate ROI. According to Forrester, 74% of companies say they want to be “data driven,” but only 29% are actually successful in connecting analytics to action. It is a common myth that the effective use of MarTech requires cooperation with a data scientist. The same way that SALESmanago, as no-code and low-code, is possible to use without IT, we now make it possible to use MarTech without a data scientist. Use our data-based marketing insights as a new currency for your business.

Displaying pop-ups of "every specified number of visits" and "in a selected visit interval" in the Pop-up Express and Custom Modal Design creator. This functionality allows to precisely adjust the display of pop-ups depending on the activity of users visiting the website.

Sending A/B tests by emails with the option of sending the final version of the message. The version for this sending can be selected based on better OR or CTR statistics
in the tests performed.

Analyze the growth of contacts’ database and forms perform. Access to all information about the best source of contact acquisition. Comparison which forms acquire the most valuable contacts.

Assigning multiple senders to integrate with one of 56 different SMS gateways when sending Mobile Marketing messages. During the SMS preparation process, possibility of choosing a sender to match the selected campaign.

The content in Live Chat matches the language version of the browser of customers visiting the website. This change takes into account the Swedish language.

Removing filters from the contact list using the "clear filters" button.

The Voice Commerce functionality allows you to search for products in the online store by voice. The mechanism understands customer voice commands entered in over
70 different languages.

One-click access to Voice Commerce in your Online Store. Connect CDP data, NLP, and AI Product Recommendations to Voice Search to deliver next-gen mobile buying experience

Possibility of subscribing weekly and monthly reports summarizing results
achieved in the system.

Live Chat has the functionality of automatic deactivation of display on the client's website. From the moment of deactivation, the consultant has 15 minutes to end the conversation. For the convenience of the consultant, a message has been added informing about the time when Live Chat will be deactivated and reminding them to end the conversation.

Visual Products Search and Recommendations

Adding a button with a link to your text messages sent via Viber.

Setting the background color in Email Designer, which makes it easier to preview the message on a dark background after editing the text.

Full overview of the efficiency of your marketing campaigns in one Automation Processes Dashboard

Easily search for products based on their ID in the store gallery.

Streamlining the RFM Dashboard by selecting the currency that will be displayed next to the sales data.

Increase customer LTV by deploying loyalty data to segmentation, gamification, reward programs, and omnichannel Workflows. Engage and increase retention and LTV, create your own gamification and reward programs, go beyond transactions in creating your Loyalty program, use data about customer behavior, use data from Loyalty program in advanced omnichannel workflows, and analyze the effectiveness of a Loyalty program.

Search Engine Turbocharger allows you to improve the search results of your online store, providing answers that perfectly match all queries, thanks to the use of advanced NLP technology and a set of interrelated computational techniques that, through mutual cooperation, allow you to adjust the results to the user's intentions. Enrich the returned results from searches with product recommendations based on AI mechanisms and evaluate the effectiveness of each presented result in order to optimize the mechanism's operation. Simplify the way you search for products with the unrivaled AI Voice Search module
that is hassle-free and easy to implement.

Command Center is the new UI standard for managing KPI-oriented multi-channel, multi-functional and multi-tasking marketing processes. It gives a centralized view of all marketing processes and solutions aimed at achieving specific goals. Move from ad hoc activities and one-off , separated campaigns to creating comprehensive, achievement-oriented processes by using all available tools and communication channels. Use the advanced calendar to easily plan and supervise all your marketing activities.

The CDP dashboard is an analytical panel that enables an in-depth analysis of the contact database, segmentation, and conversion funnels. Use the data from the eCommerce funnel to view the current transactional activity of your contacts and assess their sales potential, monitor the progress of transferring leads between different stages in the sales funnels Thanks to the CDP Dashboard, you will compare how your contact base changes over time and analyze how you can improve the strategy of acquiring new potential customers.

Integrate with Google Ads and Adform and use your customers' behavioral and transactional data stored in their 360º profiles to create and manage ad audiences in both these platforms. Carry out remarketing or win-back campaigns for individual customers who visited your website and met the conditions specified in Workflow and Automation Rules. You can now supplement your multi-channel communication strategy with additional channels, to deliver personalized offers at different stages of the customer lifecycle.

This advanced wizard allows you to display pop-ups with special offers to selected groups of customers based on their behavior on the website and CDP data. Control where, when, to whom, and what offer is to be displayed. Get more potential customers thanks to attractive forms displayed at the right moment . Take advantage of the extensive customization options, such as creating pop-ups with the use of widgets, to create messages that perfectly match
the appearance of the website, on both desktop and mobile devices.

Conditional Content enables adjusting parts of your emails to perfectly fit the interest of diverse recipient groups of the same campaign. Simply define what user segments should
get different offers and information and increase your email marketing’s effectiveness.

The new wizard allows you to create chat windows perfectly matched to your website thanks to extensive customization capabilities. Personalize the chat welcome message and automate the window display depending on the currently displayed subpage.
Check and see yourself how interesting it can be to create new chat windows.

The Email Marketing Dashboard presents detailed statistics of all your email campaigns. It gives you the opportunity to evaluate the engagement of contacts in your previous campaigns and to determine the best time to send another mailing. Measure revenues and analyze orders generated thanks to emails and newsletters sent from SALESmanago.
Use database status analytics, along with a complete list of unsubscribing reasons, to better manage your campaigns and improve their effectiveness.

Recently, we have been focused mostly on optimize all processes that include contact management. Enjoying looking at our customers' growing base of contacts we have made every effort to let our clients fastly make any actions with their contacts.

We improved our Copernicus Machine Learning & AI recommendations system. Algorithms responsible for recommendation counting has been actualized and changed based on collected data. Now, using recommendations supported by Copernicus you can recommend products even better suited to the needs of its customers!

Deep Behavioral Profiling allows you to keep track not only of the list of products viewed by the user, but also the information about all the checked by him parameters and the details displayed about the product. Based on this, common features unique to each customer are selected, allowing the offer to be tailored exactly to their preferences. Now you can track each customer's interest in the products on your website. The module on the contact card shows the most popular products and the way the customer viewed them.

New advanced analysis panel presenting data on churn prediction and the probability of purchase for the whole contact database. The mechanism has been supported by AI algorithms, thanks to which you can precisely determine the state of your contact database and determine the best channel of communication with your customers, which brings the greatest profits. The dashboard is enriched with a detailed Customer Lifetime Value analysis of all customers.

On each contact card, an advanced analysis panel has been implemented to predict the value of customers and the revenue that can be generated through the marketing activities. The mechanism has been supported by AI algorithms allowing us to predict the probability of making purchases of every single customer, as well as their churn probability. The analysis is enriched with information on the best communication channels for each individual customer.

An easy-to-use Social Proof wizard for eCommerce that allows you to present information on your website showing the level of interest of other visitors in each single product.

In case you want to place a Social Proof widget on your website with your own design, you can use our mechanism to show your widgets on the website. This means you don't have to use our wizard to have the social proof widget on your website. Find out what methods you need to use.

In order to meet the requirements, we have made creating beautiful pop-ups with formless graphics as easy as possible by providing a simple pop-up creator with graphics. In addition, the wizard contains a lot of interesting options such as creating different versions of pop-ups for desktop and mobile, or a different way of displaying depending on the display location.

One of the stages of Live Chat 2.0 development was to add the possibility to set up Automatic Sales Chat Bot in Live Chat on the website. Now you can, for example, recommend products to your customers automatically by displaying the products in the chat window. It's very easy to launch this feature and takes maximum 2 minutes!

Our Live Chat is changing for you to improve your daily communication with your clients. The first stage includes the improvement of creating new consultants, giving additional roles for consultants, grouping of the consultants, self-creation of the consultants' groups, management panel of the consultants and their groups, panel of conducted conversations and the possibility of exporting them. We have the next 2 the best and the most interesting stages to implement ;)

Customers who have an access to the Website Automation Rule module can now enrich its operation with all events and conditions that are available in the Automation Rules and Workflow. This allows you to display pop-ups for contacts from a specific segment.

We have enriched the analytics of each conducted campaign with information about the generated sales.

We have refreshed the appearance of the sent e-mails' analytics to simplify the data interpretation of the conducted campaigns.

From now on, you can easily conduct the campaigns for contacts that are, for example, most likely to make a purchase or have a low probability of churn

From now on our customers are also able to send SMS messages using the skebby.com gateway.

We improved our Copernicus Machine Learning & AI recommendations system. Algorithms responsible for recommendation counting has been actualized and changed based on collected data. Now, using recommendations supported by Copernicus you can recommend products even better suited to the needs of its customers!

We have implemented an improvement in filtering and searching for products at a price in the product gallery. Now you can easily search for the products without price, with price or in any price range.

While adding the links in sent SMS messages, you can apply our original link cutter, which automatically takes into account all the parameters allowing you to monitor your contacts while shortening the links.

We have expanded the Web Push and Rich Web Push wizard with the ability to add the buttons to notifications. Discover yourself the benefits of adding additional buttons to your notifications.

We have developed the Dynamic Segments by providing the possibility of giving an exact referral in sources: visits and transactions. This allows you to easily create a dynamic segment containing the contacts that made the purchase by entering your website directly from Facebook.

We have added the additional sources of transactions such as SMS and Web Push to the Revenue Attribution Dashboards in the detailed sections on mass, sent from the Rules and sent from the Workflow. These sources are added to aggregate analytics as well as single tiles that you can use to create your own personalized business dashboards.