Integrations with CDP, CRM, ERP and Call Centers

The knowledge about your customers and their needs comes mainly from tracking their behaviour during their visits to your website. However, it is not the only available source as apart from those which use online identification, we can extract and supply client information directly from and to CDP, CRM, ERP and Call Center systems. SALESmanago Marketing Automation software, thanks to its unique features, allows us to automate your marketing and sales operations and target them at prospects whose data and transactions are stored in other systems.

Integrations with CRM, ERP and Call Centers

Available features

Auto-segmentation of contacts using data obtained from CDP, CRM, ERP and loyalty systems:

  • the value of purchases made
  • types of products and services purchased
  • date of last purchase, frequency and periodicity of purchases

Examples of use

With this information you will be able to run a wide range of automated actions, including:

  • WIN-BACK – actions specifically aimed at bringing back customers
  • CROSS-SELLING – offers of complementary or supplementary products addressed to your client
  • PUNCH CARD – loyalty programs with awards for series of purchases
  • EDUCATION – automated educational programs after the client has purchased a particular product
  • CALL CENTER – automated notifications requesting contact, access to the client’s profile and recommended topic of the talk.

Marketing automation can be executed at the level of e-mail and text message marketing campaigns or automated personalization of content on your web page for particular contacts from specific segments.

How does it work?

Every contact stored in the ERP/CRM/CDP system may be automatically transferred to SALESmanago via API SALESmanago. Alongside the contact, SALESmanago Marketing Automation system is capable of communicating in real time with the ERP system and downloading transactional data related to a particular person. This data will be later used for automated segmentation and automation of your marketing operations.

Available integration

e-Commerce:

  • Magento
  • PrestaShop
  • IAI-Shop
  • Shoper
  • Atomstore
  • 2ClickShop
  • WooCommerce
  • Ebexo
  • Selly
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CRM i ERP:

  • LiveSpace CRM
  • SugarCRM
  • Berberis

Social Media:

  • Facebook
  • Facebook Custom Audiences
  • Facebook Ads
  • Twitter

Supporting tools:

  • Zapier.com
  • Landingi.pl
  • Quartic
  • Ankietka.pl
  • Surveylab.com
  • Survicate
  • Livechat1.pl

Communication:

  • Smsapi.pl
  • SerwerSMS.pl
  • Materna Communications
  • Tide software
  • Sit mobile
  • ViaNett
  • Mailchimp
  • Redlink
  • Advanced Telecom
  • Euro-SMS
  • IMOBIS
  • Labyrtintti
  • GSMS
  • Sales traffic
  • Sinhro
  • Voice.com
  • SMS sendroimp
  • Esendex
  • Publi
  • Text Marketer
  • Spryng
  • Modica
  • InfoBIP
  • Twilio
  • Comapi
  • GUPSHUP
  • Eurocom

Customer Reference

„We have been using SALESmanago’s services for a while now and must say that we are impressed with the efficient account management. Quick response and 24*7 support ensures we have a solution at hand at any given point of time. The project manager keeps us on top of any development that comes from SALESmanago’s side. Since they keep evolving and innovating, these notifications are very helpful, helps us decide which feature will provide us the best results. We are extremely satisfied with the service and would stress again on the great support provided by the SALESmanago team.” P.Hariharan, Manager – Web Design, Hotelogix