Personal Shopping Inbox

Redefine the experience of your online store with The First and Only Personal Shopping Inbox with One to One Messaging, Wish Lists, Special Offers and Recommendations.

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Send special individually crafted offers, discounts, and product recommendations to Personal Shopping Inboxes
Allow customers to create wish lists and look up for the products they previously visited.
Recommend customers products based on their interests, purchases and past behaviors in a dedicated personal space.
Let customers easily access the data about Loyalty Program points and available rewards.

40%

40% of shoppers think their shopping experience would be better if retailers offered a wishlist where they can save items they're interested in (Google) and 58% of people stop buying with a company because of poor customer experience. (Microsoft)

7%

Helping people to find what they want quickly by showing them products based on their interests and past behavior makes them more likely to buy. Using personalization on the homepage can increase sales by 7%. (FreshRelevance)

19.3%

Implementing a wishlist in an online store increases sales by 19.3% on average (Metrilo)

75%

75% of customers are most likely to buy from a retailer that recognizes them by name and recommends products based on previous purchases. After implementing personalization, 93% of companies see a rise in conversion rates. (Econsultancy)

42%

Not all visitors convert into buyers in their first session – for apparel e-tailers, this number reaches an average of 32 pages in one session. (Statista) 42% of users save items in cart and 31% use a wishlist to purchase later. (Baymard)

Increase

your Online Store conversion rate by showing customers products based on their transactions, interests and past behaviors in a dedicated personal space on your online store.

Make

your identified and anonymous customers return more frequently to your Online Store by sending to Personal Shopping Inboxes special individually crafted offers, discounts, and product recommendations.

Enhance

your Online Store stickiness by allowing customers to create wish lists and look up for the products they previously visited.

Easily create and instantly deploy

a fully customer data platform driven communication center which will become a new revenue stream. To do that use our fully customizable, easy to use and intuitive wizard.

Use the first- and zero-party data

the customers leave during interaction with Personal Shopping Inbox to enhance your recommendation and personalization strategy.

Allow customers

to directly access the data about Loyalty Program points and available rewards in their Personal Shopping Inbox.

Use Cases

  • Set separate communication for both anonymous and identified users. Ask anonymous users to subscribe to your newsletter and invite identified users to leave more details in exchange for some benefits.

  • Use wish list data to prepare email campaigns with personalized recommendations.

  • Increase Customer Lifetime Value by sending personalized notifications with special offers that will be stored in the personal inbox.

  • Motivate customers to make regular purchases by informing them about Loyalty Program points gathered and required to achieve the next tier.

  • Enrich customer profiles with zero- and first-party data generated through interaction with Personal Shopping Inbox and use it in multiple targeted campaigns.

  • Capabilities
    SALESmanago Personal Shopping Inbox
    Other available tools
  • Fully personalized wish lists, recommendations, messaging in a fully customizable Shopping Inbox
  • Intuitive, codeless, easy to use Personal Shopping Inbox wizard
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  • Wishlist mechanism to allow customers to save products for later and for you to prepare even more personalized recommendations
  • Personal library of multi-language notifications
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  • Advanced notification targeting and scheduling options
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  • Leading-edge analytics of revenue generated from Personal Shopping Inbox
  • Easy-accessible center of Loyalty Program information enriched with personalized product recommendations
Maximize eCommerce revenue growth… the lean way
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